Lesson Policies
Rescheduling/Cancellations
A lesson may be rescheduled or cancelled with at least 12 hours notice before the scheduled time. One lesson each month may be cancelled without rescheduling and credit given toward the following month's lessons. All lessons must be rescheduled or cancelled with the front desk. To reschedule or cancel a lesson, call us at 425-836-2263 or send us an email.
Exception: If you are sick and contageous, we would appreciate you not coming to your lesson. We will not charge you for the missed lesson but we will require a make up to be made. Our instructors work in very close quarters with their students and they don't get paid for sick days. Please take this into consideration when coming to class while ill.
Substitute Instructors
Occasionally, an instructor will be unable to teach due to illness, travel, etc. In order to keep the learning process consistent, we typically supply a substitute instructor just as you would find in a public school. The substitute will review with you your assignments from the previous week and teach you the next step in your progression. They may add something unique that you may not hear from your regular instructor so take advantage of it. They will give you a new assignment for you to work on during the next week.
Power Outages
In the event of a power outage, we do continue to teach. We currently are using portable lanternsin each room and are looking into the possibility of using a backup generator to keep the lights on.
Snow Closure
We will make an announcement on our website homepage and on our voicemail when we are closed due to snow. We DO NOT follow the public school district's closure schedule. We do have many instructors who live on the plateau and can make it in easily to teach.
If you need to cancel a lesson due to snow, please call us at 425-836-2263 or send an email as early as possible so that we may adjust our schedules appropriately.